FAQ

Frequently asked questions

Customs and Import Taxes


Each country has it's own custom and income taxes. Buyers are responsible to pay for their countries taxes.




Exchanges


The item to be exchanged must be in perfect condition. We accept exchanges on all items except custom made orders and as long as you contact us 7 days after you receive the item and mail the item back to us within 14 days. The buyer is responsible for all shipping costs and a $10 exchange fee.

If we agree to an exchange but you wait past your 14 day window to mail an item back to us we will no longer accept the exchange.

Once we get the item and check to make sure it is not damaged we will ship you out a new item! If the item is damaged the customer will have to pay any additional fees to fix or replace the item.

We do not refund for price differences in the exchange process.
To contact us about an exchange please message us directly on our Etsy website.




What does the exchange fee cover?


Each exchange costs us on average 1-5 hours of time. As a small company we do not have the luxury to afford to do free exchanges. The $10 fee covers the time it takes to process an exchange.




Taking care of your gold plated jewelry


Gold plated jewelry is a wonderful and more affordable option than solid gold jewelry, but does require a bit more care of use. Please read this link and follow the instructions when wearing your gold plated jewelry. Please note, if you follow these steps your gold plated jewelry will last a very long time and we are not responsible for any damage or wearing off of the gold.
https://www.goldplating.com/blogs/news/make-your-gold-plated-jewelry-last-longer




Processing Time


Since each item is handmade by us in Houston, TX they can take anywhere from 1 day - 4 weeks to ship out depending on the complexity of the item and current amout of orders. Our goal is to have every order out within 1-3 business days and any processing time longer than that will be noted on each items specific listing.




Message Reply Time


Our goal is to get every message answered within 24 hrs on weekdays. We work from 8am - 10pm each day so we strive to get your messages answered same day, even if it's late at night. However, my top priority is always getting orders out asap! Since I make every piece per order there can be message delays due large order fulfillment and holidays. Please be patience and I will always respond within a 24-48 hr weekday time frame even in our busiest of times. We take weekends off to be with my family so we do not reply to messages on Saturday & Sunday.




Shipping Delays


However unfortunate, shipping delays do occur whilst in the hands of the USPS. Please know once we drop the package off at the USPS it is out of our hands and we are not held responsible for any delays, loss of items, and items that are broken in transit. We are more than happy to help you with your purchase but the quickest way to get shipping questions answered is by going directly to the source and calling the USPS.




How do I contact you?


To make sure we don't miss anyone's message we keep all of our communication on our Etsy platform. To contact follow these instructions: 1. Click the 'Shop' link at the top of the page. This will direct you to our Etsy homepage. 2. Click 'Contact Us' on the top right of the page under the picture of Paige, our resident artist. 3. Send us a message and please allow 24-48 hrs on weekdays for a response. 4. If you're messaging about an order please include the order number.




Returns / Cancellations


Since we make each product to order we do not allow returns or cancellations.